Apollo Collaborative Warwickshire North

FCPs are healthcare professionals, such as physiotherapists, who are the first point of contact for patients with musculoskeletal issues. They assess, diagnose, and manage patients without the need for a GP referral. FCPs help reduce the burden on GPs by managing conditions that do not require a doctor’s intervention, ensuring patients receive timely and specialised care.

HCAs support nurses and other healthcare professionals by providing basic patient care. This includes tasks like taking vital signs, assisting with personal hygiene, and helping with daily activities. HCAs play a crucial role in ensuring patients’ comfort and well-being, allowing nurses and doctors to focus on more complex medical tasks.

Care Coordinators manage and organise patient care across various services. They ensure that patients receive comprehensive and continuous care by coordinating between different healthcare providers. They improve patient outcomes by ensuring that care plans are followed, resources are utilised efficiently, and patients are supported throughout their healthcare journey.

Clinical Pharmacists in Primary Care Networks play a pivotal role in improving patient care through expert medicines management, clinical leadership, and supporting the multidisciplinary team. Operating as part of the PCN workforce, they work alongside GPs, nurses, and other healthcare professionals to ensure the safe, effective, and cost-efficient use of medicines.

Core Responsibilities:

Impact and Value:

Paramedics provide advanced life support and emergency care. In primary care settings, they can also manage minor injuries and illnesses, conduct home visits, and support urgent care services. They enhance the capacity of primary care teams by providing immediate care and reducing the need for emergency department visits.

GPs are the first point of contact for most patients. They diagnose and treat a wide range of conditions, provide preventive care, manage chronic illnesses, and refer patients to specialists when necessary. GPs offer holistic and continuous care, ensuring that patients receive comprehensive treatment tailored to their individual needs.

ACPs are highly trained healthcare professionals who provide advanced clinical care. They can diagnose and treat complex conditions, prescribe medications, and lead clinical teams. ACPs enhance the quality of care by bringing advanced skills and knowledge to the healthcare team, improving patient outcomes and supporting the delivery of high-quality care.

Enhanced Access Appointments:

Appointments are offered from 6:30 PM to 8:00 PM on weekdays, and 9:00 AM to 5:00 PM on Saturdays. Booking and Access:

Appointments are bookable in advance, through the patient’s registered practice delivered at designated PCN hub sites (Hartshill Health Centre and Hazelwood Group Practice). Continuity of Care:
Enhanced access services are integrated with core practice systems (EMIS) to ensure clinical records are updated, and patient care is coordinated.

Apollo PCN operates an MDT hub model for frailty services. This includes regular MDT discussions and outcomes documented in notes. This includes Proactive Care, Advanced care planning, Personalised care plans.

Frailty Hub Care Coordinator Number: 07501496066 (Operating Hours – 0900 – 1600 Monday to Friday). Kindly note this is not an emergency number. This number is for appointment enquiries or taking patient queries (non urgent).

• Monthly Protected Learning Time sessions as available
• CPD opportunities including supervision for prescribing training for Allied Health Care Professionals, Supervision for Advanced Nurse Practitioners Course
• PCN is in a process of being recognised as a Learning and Development Environment to welcome trainees from several disciplines
• Offers training opportunities to the Student Nurses, Student Occupational Therapist
• Induction and Role-Specific Training for ARRS roles (e.g., Clinical Pharmacists, FCPs, Care Coordinators)

Integrated Neighbourhood Teams (INTs) are place-based, multidisciplinary teams that bring together professionals from primary care, community services, social care, mental health, the voluntary sector, and other local partners to deliver proactive, personalised, and coordinated care. Operating at a neighbourhood level—typically serving populations of 30,000 to 50,000—INTs aim to improve health outcomes by addressing the wider determinants of health, reducing health inequalities, and supporting people to stay well and independent in their communities. Rooted in the principles of collaboration and shared accountability, INTs focus on early intervention, continuity of care, and the seamless navigation of services, aligning closely with the NHS Long Term Plan and the Fuller Stocktake’s vision for integrated primary and community care. Apollo PCN is working alongside system partners to be part of this transformation process.

Use coaching skills to support people in making informed health choices, changing behaviours, and encouraging proactive management and prevention of illness. They work closely with multidisciplinary teams to provide access to self-management education, peer support, and social prescribing. They empower patients to take control of their health, leading to better health outcomes and reduced healthcare costs.

Support clinical pharmacists by managing prescriptions, conducting medication reviews, and providing medication counselling to patients. They enhance the efficiency of medication management, ensuring patients receive the correct medications and understand how to use them safely.

Work under the supervision of doctors to provide medical care, including taking medical histories, performing examinations, diagnosing illnesses, and developing treatment plans. They increase the capacity of the healthcare team, allowing for more comprehensive patient care.

Help patients improve their ability to perform daily activities through therapeutic interventions. They work with individuals who have physical, mental, or cognitive impairments. They support patients in achieving greater independence and improving their quality of life.

Provide dietary advice and create nutrition plans to help manage medical conditions and promote healthy eating habits. They play a crucial role in managing chronic conditions like diabetes and heart disease through diet and nutrition.

Provide mental health support and interventions, working closely with patients to manage mental health conditions. They address mental health needs within the primary care setting, improving access to mental health services and reducing stigma.

Support registered nurses by providing care and performing clinical tasks. They bridge the gap between healthcare assistants and registered nurses.They enhance the nursing workforce, ensuring patients receive high-quality care.